FAQ's

Q1: What materials are used in your sweaters?
A: Our sweaters are crafted from high-quality, ethically sourced wool. We prioritize sustainability and ensure that our materials are both luxurious and eco-friendly.

Q2: How should I care for my wool sweater?
A: To maintain the quality and longevity of your wool sweater, we recommend hand washing in cold water with a gentle detergent. Lay flat to dry and avoid wringing or twisting the fabric. For best results, store your sweater folded rather than hanging to prevent stretching.

Q3: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. Please refer to our shipping policy for detailed information.

Q4: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your sweater, we offer a 30-day return policy. Please ensure that the item is unworn, unwashed, and in its original condition. Contact our customer service team to initiate a return.

Q5: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the carrier's tracking service.

Q6: Do you offer gift wrapping?
A: Yes, we offer complimentary gift wrapping for all our sweaters. During checkout, simply select the gift wrapping option, and we will beautifully wrap your purchase, making it perfect for gifting.

Q7: Can I change or cancel my order after it has been placed?
A: If you need to make changes to or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make modifications.

Q8: Do you have a size guide?
A: Yes, we have a detailed size guide available on our website. Please refer to it to find the perfect fit for your sweater. If you need further assistance, our customer service team is happy to help.

Q9: What payment methods do you accept?
A: We accept various payment methods, including major credit cards, PayPal, and other secure payment options. For a complete list of accepted payment methods, please visit our payment information page.

Q10: How can I contact customer service?
A: You can reach our customer service team via email at info@reinventedreams.co.uk or by filling out the contact form on our website. We are here to assist you with any questions or concerns you may have.